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Thank you for shopping at AlenRi Studio (“us,” “we,” or “our”). We value your satisfaction and want to ensure that you are completely happy with your purchase. This Refund and Returns Policy explains the procedures and guidelines for requesting refunds and returning clothing items purchased from our website, www.alenristudio.com. Please read this policy carefully before making a purchase. By placing an order with us, you agree to the terms of this Refund and Returns Policy.

Eligibility for Refunds and Returns
1.1. We accept returns and offer refunds for clothing items purchased directly from our website, www.alenristudio.com.
1.2. To be eligible for a refund or return, the clothing item must be unworn, unwashed, and in the same condition as when you received it. It should also have all original tags and labels attached.
1.3. The return period is 14 days from the date of delivery. If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Refund Process
2.1. To request a refund, please contact our customer support team at info@alenristudio.com within the 14-day return period. Provide your order details, including the order number and a clear explanation of the reason for your refund request.
2.2. We will review your request and notify you of the approval or rejection of your refund.
2.3. If your refund request is approved, we will process the refund within 18 days. The refund will be issued to the original payment method used for the purchase.
2.4. Please note that it may take additional time for the refunded amount to appear in your account, depending on your bank or credit card provider.

Return Process
3.1. To initiate a return, please contact our customer support team at [insert contact information] within the 14-day return period. Provide your order details, including the order number and a clear explanation of the reason for your return request.
3.2. Our customer support team will guide you through the return process and provide you with the necessary instructions and return address.
3.3. You are responsible for shipping the clothing item back to us, and you may be responsible for any associated shipping and handling costs, unless the return is due to our error.
3.4. We recommend using a trackable shipping method to ensure that the returned item reaches us safely.
3.5. Once we receive the returned clothing item and verify its condition, we will process the return and issue a refund, as per your request.

4.1. We currently do not offer direct exchanges for clothing items. If you wish to exchange a clothing item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.

Damaged or Defective Clothing Items
5.1. If you receive a damaged or defective clothing item, please contact our customer support team at info@alenristudio.com within 14 days of receiving the item.
5.2. We may request additional information or evidence, such as photographs, to assess the damage or defect.
5.3. If the clothing item is confirmed to be damaged or defective, we will offer a replacement or a refund, including any associated shipping costs.

Non-Refundable Items and Exceptions
6.1. The following items are generally non-refundable:

Undergarments, including underwear and swimwear bottoms
Accessories, including jewelry, hats, and socks
6.2. In certain cases, we may make exceptions to our refund

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